Privacy Policy

At Bob the Train Guy, we recognize and respect the personal privacy of our customers. Therefore, we want you to know about the policies and procedures that we have developed to help protect the confidentiality of nonpublic, personal information about our customers. Our privacy policy applies to our customers that use our electronic services, provided through a personal computer on the internet. 

Our privacy policy is set out below and in the attached Privacy Notice. It is current as of the date above. Our privacy policy is used by us as a guideline and a business-planning tool. It is not a contract or standard that we are obligated to follow in all cases or in all manners, and we may change it in accordance with our internal policy-setting procedures, from time to time. If you would like to verify that this is or is not a current version of our privacy policy, please contact us at 740-972-0171 or by e-mail orders@bobthetrainguy.com. 

What Kind of Information is Collected about You?
At Bob the Train Guy, we collect most of our information directly from you. How much we collect depends on you. 

If you are a visitor to our Web site www.bobthetrainguy.com, our Web server automatically recognizes your Internet Service Provider's domain name and aggregates information about what pages are visited. We use this information to improve the content of our Web pages. But unless you make a request when you visit our Web pages, we do not collect e-mail addresses or postal addresses, or telephone numbers, to contact visitors. 

If you are, or become, a customer of Bob the Train Guy, nonpublic personal information about you is collected from the following sources:

• From you on applications or other forms (such as your name, address, credit card number, and billing information)

What We do With Information About You
In most cases, any nonpublic personal information about you that we collect is used by us in our efforts to serve your needs and administer your personal accounts and transactions. All nonpublic personal information collected and retained by Bob the Train Guy is used for specific business purposes. Thus, we may use the information to protect and administer your personal accounts and transactions, to help improve or design our products and services, or for similar purposes. 

Disclosure of Information to Others
With no exceptions, we do not and will not sell or share personally identifiable information about you with others. If we change this policy, we will let you know beforehand and give you an opportunity to "opt out." As exceptions to this policy, we may from time to time provide personally identifiable information about you to others: 

• In connection with the acquisition or sale of all or a portion of our business.
• As part of any legal or regulatory requirements imposed on us.

Our "Privacy Notice" includes further information on the circumstances where we disclose information to others. We do and will not share information with others under programs where the other person will use the information to market their products or services to you. 

Maintenance of Accurate Information
We will do our best to keep the information collected complete, current and accurate. When customers notify us that the information is inaccurate, we will research the matter and make any necessary corrections. 

Employee Access to Information
Only authorized Bob the Train Guy employees who have a legitimate business purpose for knowing the information are authorized to access personally identifiable information. Each employee has responsibility for maintaining the confidentiality of customer information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information, and take appropriate disciplinary measures to enforce employee responsibility.

Privacy Principles for Customers
Bob the Train Guy is committed to ensuring the privacy of our customers' personal information. Customers who are concerned about information privacy and want to tell us not to call, email or send direct mail for additional products or services, or want to know more about this important issue may contact Bob the Train Guy at 740-972-0171 or via e-mail at orders@bobthetrainguy.com.

Please note that if you make this choice, we will still call you and send you email to service your existing orders, or provide account related information (and, when doing so, the mail we send may include pre-printed marketing materials in those mailings). 

Protecting Children's Privacy Online
From our website, we do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. Should a child whom we know to be under 13 send personal information to us, we will only use that information to respond directly to that child, seek parental consent, or provide parental notice. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our web sites may link, such as manufacturers. 

For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC web site: www.ftc.gov. 

Privacy Notice

This privacy notice contains important privacy information. This privacy notice describes how we may now or in the future handle nonpublic personal information about you as our customer. We may amend (add to, delete or change) these terms, with such prior notice as is required by law. 

What Companies Are Covered by This Notice?
This notice applies to the Bob the Train Guy. 

What Information Do We Collect?
We work to maintain accurate information about our customers. We may collect nonpublic personal information about you from the following sources:

• From you on applications or other forms (such as your name, address, credit card number, and billing information)

What Information Do We Disclose, and to Whom?
We do not disclose any non-public personal information about our customers or former customers to anyone, except as required by law or with their consent. 

How Do We Protect Confidentiality and Security?
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.